Refund policy
Return & Refund Policy
Last updated: September 14, 2026
Thank you for shopping with Bloom & Keepsake. We want you to be pleased with your purchase and have created the following return and refund policy to make the process as clear as possible.
30-Day Return Policy
We accept eligible returns requested within 30 days of the date your order is delivered.
To qualify for a return, the item must be:
- Unused and in the same condition in which it was received
- In its original packaging
- Free from damage caused after delivery
- Accompanied by proof of purchase or order information
To request a return, please contact us at support@bloomandkeepsake.store before sending any item back.
Please do not send a return without contacting us first, as unauthorized returns may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return:
- Personalized or customized products
- Gift cards
- Clearance or final-sale items
- Items damaged through misuse, improper handling, or normal wear
- Items returned more than 30 days after delivery
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or different from what you ordered, contact us at support@bloomandkeepsake.store as soon as possible.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
After reviewing the information, we may provide a replacement, refund, or another appropriate resolution.
If we confirm that the item was damaged, defective, or incorrectly shipped by us, reasonable return shipping costs will be covered by Bloom & Keepsake when a return is required.
Return Shipping
Unless the return is due to an error by Bloom & Keepsake or a confirmed defective or damaged product, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law or unless the return resulted from our error.
We recommend using a trackable shipping method. Bloom & Keepsake is not responsible for returns lost in transit.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund is issued for your bank or card issuer to post the funds to your account. Processing times may vary depending on your financial institution.
Exchanges
We do not guarantee direct exchanges.
If you would like a different item, please contact us. In many cases, the simplest option will be to return the eligible item and place a new order.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
support@bloomandkeepsake.store
We will attempt to cancel orders that have not yet entered fulfillment.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy.
Contact Us
If you have questions about a return or refund, contact:
Bloom & Keepsake
Operated by Vandrix Global LLC
1732 Horizon Heights Cir
El Cajon, CA 92019
United States
Email: support@bloomandkeepsake.store
Phone: +1 360-486-5135
Website: bloomandkeepsake.store